I purchased Norton Save & Restore as part of Systemworks in 2009. I stopped using the other components of SW some time ago, but carried on using S&R. This is a Windows XP SP3 system, and S&R (2.0) was working well until this week, creating regular daily backup files. I know XP is no longer supported, but why should that matter?
Now S&R fails to start up.
It opens with a window 'Calculating status...' with a big blue '?', and a progress bar appears in a dialog frame. Progress continues until the bar almost reaches the end, then it hangs, and Task Manager shows no activity. Clicking the Cancel button in the frame results in an error message "This program is unable to connect and communicate with the Norton Save & Restore backup service on <computer name>". There is a 'reconnect' link, but clicking that merely repeats the same process. At the bottom of the window it says "Cannot connect to the agent on <computer name>"
Does anyone have a suggestion on how to proceed? Product Support doesn't, of course, have anything to offer on this 'Legacy Product', except to say that no current Norton product will recover files created in S&R.
Is all my backed up data lost for ever?