Hi, I have used Norton Utilities V14 for years and I am happy with the version I have and have no need to but V16.
I recently updated my PC after many years and decided to install all my old software.
When it come to installing Utilities 14 it wouldnt work so i tried the online support.......
Support analyst 1 - spent 30 minutes installing and uninstalling v16 to find my v14 activation code would not work. he alos, for reasons unknown decided to start opening the office documents on my desktop whilst he had control. (Nice !!), after than he basically hung up on me and vanished.
Analyst 2 - said they would transfer me to someone else after they couldnt help and then vanished with no transfer
Analyst 3 - (ive been at this an hour now ! - finally told me they no longer supported the old versions and hev turned off the servers that allow activation of the older products.
I am not impressed to say the least that i spent over an hour dealing with less than professional staff only to find to boost sales they turn off the old versions forcing you to buy the product again and again and again. If Microsoft can support activation codes gouing back to 2002 how come Norton can not support codes for 2011 !!
Please dont say this is solved by just saying sorry we dont support v14, its not the point, i bought something you have now stopped me using and are forcing me to buy it again (and in 3 years time i will have to buy it again as v16 is turned off !!)