My Norton Anti-Theft activation key on card is five sets of number separated with dashes (29 symbols total):
12345-ABCDE-12345-ABCDE-12345
Activation page antitheft.norton.com/retail (step 2) contains textbox wich allows enter only 25 (less that on card with activation key). SO:
1. User cannot complete enter activation code written on his product card/box because it is 4 simbols longer that allowed to enter.
2. User does not know that code should be enter withoud dashes because there is no description how activation code should be enter with dashes or without.
3. It is not possible remove dashes without erase all activation code because cursor moves to the last symbol automatially
4. Norton Antivirus, Internet Security they have five textboxes for each part of the activation code and Norton Anti-Theft does not.
5. Font size in textbox is small
Same s... happen with Mobile Security.
Note: this mistake will increase number of calls to support and level of disappointing with Symantec/Norton products and as result decrease product sales.
P.S. Support could not hellp me with this problem in chat and phone call (I was waiting for 15 minutes for reply than hang phone)