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Re: NU15 to 16 update

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jimw203 wrote:

I have NU on three diffierent computers: 15 on two laptops (win8 on one and Vista on the other) and 16 on a desktop with Windows 7 Ultimate. Originally I had installed 15 on all three at the same time and from the same source under the same license. At some time in the past few months the desktop (Win7) NU updated itself to 16 - which I like better - but the other two remained 15. How did this happen and how can I get the 15 on the laptops to update - or can I?


Welcome,

Unless something has changed NU is a licensed product and does not update to another version. If you got a new version you may also have gotten a bill. However, if they have converted NU to a subscription product then you should be able to upgrade the others. This assumes that they are all on the same multi-device subscription. If they are on different licenses or subscriptions you may need to contact customer support

http://www.norton.com/chat

to get things sorted out.

Keep us posted


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