jimw203 wrote:Twice I have had the same problem with NU16 referred up the chain to level 2 support. Twice I have been waiting for a response for more than an hour with no evidence that the molve is even in progress. The last notation on the remote control window is: transfering session to another technician - remote control session with xxxx has stopped.
How much longer should I wait (at this point in this session I have been waiting for nearly two hours)?
Did Support ask for access to your system? Is that the remote session that has stopped? If so, I would say that session is over, and you will have to contact them again to start a new session. You would not want them to be able to access your system whenever they felt like it.