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Unable to Change Password in Norton Account Manager

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Hi, all.

 

I signed in to Norton Account Manager (see link below) and attempted to change my password but I kept getting some error message.  I tried to do this last night and tonight and in both Firefox and Chrome--failed every time.

 

By the way, I seem to remember that before, maybe no more than a year ago, Norton Account Manager used to ask you for a security answer in case you forgot your login info.  I can't seem to find the place to change that.  Does anyone know what happened to that?

 

https://login.norton.com/sso/embedded/login?service=https%3a%2f%2fmanage.norton.com%2f&detectAgent=1&displang=iso3%3aeng&displocale=iso3%3aUSA


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