Umrk111 wrote:
I am still stuck with my original problem - NPE still hangs at "checking internet connectivity." So, I compressed and sent NPETraceSession.etl to Surendran. I am hopeful he can determine what is causing NPE to hang. Otherwise, I suppose I will need to reinstall NIS.
Hi Umrk111:
There have been other posts in the forum recently about NPE and problems with internet connectivity - see Surendran's comments here in huggi3s' thread titled NPE.exe stuck on Checking for New Version screen & unable to end task for one example. I don't know if there is a bug in the current version of NPE that effects connectivity with the backend Symantec servers (possibly when NPE tries to download and update its malware definitions?) or if this is due to some residual side-effect of the Conduit infection, but I'm sure the log you sent to Surendran will shed some light on the exact cause. NPE and NIS are separate programs and if NPE isn't working correctly it's unlikely that a reinstall of NIS would solve the problem.
Nikhil_CV's suggestion in message # 15 to look into the parental controls in Norton Family sounds like a good idea, and the basic version comes free with your NIS subscription. I've never used this software myself but it can be launched directly from my NIS v. 20.x (2013) main window and there's a separate Norton Family board in the forum where you can get help from other users.
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS