My wife has a new Toshiba laptop with Windows 8, that has since been upgraded to 8.1. It came with Norton's products installed. I have removed the AV and internet security, but am unable to remove the anti-theft program. I have tried to uninstall it in safe mode and it will not let me.
We never registered the product. I go into control panel, programs, and look for the anti theft. I click on it and select uninstall. The program opens, and the box says that it is initializing. After approximately 3-4 minutes it is asking for a user name and password. These were never created.
How do I get this off the laptop?