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I have NU 16 installed but the shortcut has suddenly stopped loading the utility.

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I know I have Norton Utility 16 installed on my laptop, but when I try to load it by clicking on the shortcut nothing happens. I am also unable to access it when I go into programmes and click on the NU16 folder. Please can you help. I have just uninstalled and re-installed Norton 360 Premier. I also have Internet explorer 11 installed and the operating system is Windows 7.


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