Hi max007.
I do not have Anti-Theft on any of my devices and so cannot realy help you but you might like to try the free 24 hr internet Chat link. That should get you straight through to a Norton Staff member who can hopefully help.
If you do try this, do let us know how you get on.
As your question is about Norton Anti-Theft and you have posted in the Norton Mobile Security Forum, I might suggest moving it to the Other Norton Products forum. Do not worry that you may lose it as a stub will always remain here pointing to the new location if it is moved. The aim would be to get your question better coverage.
All the best.