Hi again,
This is the Norton Management home page which appears on logging in showing the device name I created
In the above screen I click the "Products" link. In the screen which then opens, I then click "Norton 360" and a screen appears which I have cropped below to show the Device Name list. The device named "HP LAPTOP" in the My Devices screen above (the name I created a couple of days ago) is listed as "USER-HP" on the Products screen. The other 2 devices are my desktop, and a netbook which I have yet to add to the My Devices screen. Does this help?