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Re: VIP Two Factor Authentication not working as expected

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Hi Nikhil,

 

I decided to reset everything and see if that does anything.

 

This is what I did and done previously:

 

Logged in via login.norton.com

My options are VIP access (desktop) and phone text. I don't have a smartphone yet so mobile app is out.

Installed the desktop app, input the credential id and 6 digit code.

Input my phone number and received a text message with another code.

Nothing listed as trusted and 2FA is clearly stated as ON.

 

Tried a few other things like downloading a fresh VIP desktop app.

Switching the phone text to default.

 

The results are still the same. Norton Management bypasses the 2FA code. Login.norton.com and mynortonaccount.com require the code.


Methinks there is a glitch or something with the desktop app and management not playing nicely.


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