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Re: VIP Two Factor Authentication not working as expected

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1) For logins that ask for the code, the phone text option is available (assuming phone text is an active option)
2) Reinstalling the desktop app does reset the cred id, you need to select to wipe everything. Best that you wipe 2FA off your account first.
3) Tried that without a full wipe. Doesn't work.
4) Tried that and the phone text as default. Both don't work.
5) I never have this selected for anything.
6) Firefox is my main, Chrome is my backup. Nothing changed using Chrome.

Nothing works. Every time I log into management, it always bypasses the code.

 

At this stage, it appears Norton Management isn't connected with 2FA or that it's bugged in some way.

Nikhil, when you log in to Norton Management, does it ask you for a code?

 

Perhaps going through the steps I took (outlined above), maybe you could replicate the problem.


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