JamesMorison wrote:I have two separate problems I need to solve.
I am using Norton Internet Security 21.5.0.19 on an HP ENVY 700-019 Desktop running Windows 8.1. My licence allows me to install NIS on up to three computers.
1.0 Norton anti spam tool bar not appearing in Outlook 2003
1.1 I noticed this after an install of Adobe Reader 11 also installed another antivirus program (McAfee I think). I uninstalled the anti virus program and thought every was OK, but then noticed that the anti spam tool bar was missing.
You need to use the McAfee uninstall utility that you can find from the list here, to make sure you have fully removed the McAfee you got with Adobe Reader.
1.2 I checked the settings under Network / Message Protection and all the settings looked OK to me.
1.3 One article I found on-line suggested that the problem was with Outlook and could be fixed by switching off the junk mail feature of Outlook (Actions/Junk e-mail/Junk e-mail options/options - no automatic filtering). This made no difference.
1.4 Another article I found on-line suggested I down load and run the "Norton Remove and Reinstall Tool". (https://support.norton.com/sp/en/us/norton-internet-security/21.5.0.19/solutions/v60392881_EndUserProfile_en_us). I have not run this yet.
1.5 Before I ran remove and reinstall tool, I checked my program status on Norton Management, and ran into the second problem.
2.0 When I checked Norton manager, I found that I had four devices registered. The status of two of the devices were not as I wanted. My licence allows me to install NIS on up to three computers.
2.1 One device, a Vista computer, was reported to be using a trial version of NIS. It was supposed to be one of the licensed devices.
2.2 The second device no longer existed, but was still licensed. I had the hard drive on my HP ENVY fail and had it replaced. I gave the computer a new name when I did this, and it is licensed under that name. The name of the non existing device is the old name for the HP ENVY.
Usually as you reinstall the product on a system with the same motherboard, you are not charged an activation. That is why you see 4 installs. On my system I have multiple instances of NIS on my dual boot system, but it shows as 2 installs, but only one activation.
2.3 I tried to remove the non existing device by clicking on the remove device icon. The message "uninstalling" with a spinning circle appeared. After over an hour nothing has changed. The message "uninstalling" remains and the circle continues to spin.
As you were having trouble logging back in, noted in 2.4 below, there could have been some issue with any of the servers between your computers and the Norton Management servers. Try again now that some time has passed to see if things work properly.
2.4 I tried logging off the Norton website and logging on again. I had some problems logging again, but that seems OK now. This seems to have had no effect on the "uninstalling" message.
In summary:
1. I want to remove the licence from the non-existing device.
2. I want assign the licence to the VISTA machine that currently has a trial version.
3. I want to get the Anti-Spam toolbar back in Outlook.