I was having problems with nationzoom.com hijacking browser start and new page settings ... my norton 360 seemed oblivious, even after a NPE scan, so I used StopZilla (which fixed the hijacking but contines to report 88 damaged or suspicious files).
Anyway, because StopZilla continued to report problems, I thought I'd try NPE again ... it found 2 files that needed to be corrected, so I approved the fix which then failed. I failed to write down the 2 file names, so I contacted support for help identifying the NPE scan results ... after wiating close to half an hour to connect with a chat session, the agent connected to my computer, ran a QuickScan (which completed successfully, not finding any problems) then, when I asked if a QuickScan is the same as an NPE scan (which required a reboot when I ran it), and why she didn't answer my original question (i.e., how to identify the 2 files NPE reported and failed to fix), she closed the chat session without comment.
Should I be concerned?
Is a QuickScan is the same as an NPE scan?
And is there a way to see a log file or something else to report on the NPE scan I ran that found problems?
Thanks
P.S. I'm not happy with all of the time required of me to chase this stuff down ... I paid my subscription and dues by waiting for support ... all I want is a clear answer.