Re: unclear on NPE scan and support

Hi timgorski,

Sorry to hear about your experience, now lets see if we van supply you with some answers:

Please go to the following URL:

https://support.norton.com/sp/en/us/home/current/solutions/v69675421_EndUserProfile_en_us?OpenDocument&src=smr2011

at the bottom of that instruction set are various other subjects that you can click on - which includes

Using the advanced scan options in Norton Power Eraser

• Configuring Norton Power Eraser settings

• Reviewing Norton Power Eraser Scan logs

• Running a scan when booted with Norton Bootable Recovery Tool

• Restoring a fix using Norton Power Eraser

• Restoring a fix when booted from a different operating system

   

  Hopefully the information will permit you to get all you questions answered.

   

  Please let us know!