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New DNS IP

January 11, 2014, 9:27 pm
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Hi, I recently set up my router to use the Norton DNS (Connect Safe)

 

Preferred DNS:199.85.126.10

Alternate DNS:199.85.127.10

 

When I try to test it on the norton site (http://setup.nortondns.com/) it says "Your computer is not currently using Norton DNS."

 

I have since changed the DNS to block pornography to see if that works

 

Preferred DNS:199.85.126.20

Alternate DNS:199.85.127.20

 

It did block pornographic web sites, but when I go to http://setup.nortondns.com/ It again says "Your computer is not currently using Norton DNS"

 

I contacted norton about this on live chat, and they used remote desktop to try to resolve it. It was not resolved, and was escalated to level 2. A Norton representive rang me today, and I was not happy with what he had to say. He asked my things like "why do you want to use Norton DNS".

 

Can some one please test the DNS servers and has anyone else experienced similar issues. I am in Australia (Sydney).

 

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Re: New DNS IP

January 11, 2014, 9:52 pm
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Re: Norton DNS

January 11, 2014, 10:32 pm
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Re: Norton DNS

January 11, 2014, 10:59 pm
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Also 199.85.126.10& 199.85.127.10 Same Problem.

 

 

Tracing route to 199.85.126.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3     9 ms     9 ms     9 ms  180.211.175.1
  4    13 ms    12 ms    12 ms  180.211.168.1
  5    17 ms    15 ms    17 ms  180.211.130.153
  6    11 ms    17 ms    11 ms  180.211.130.134
  7    17 ms    16 ms    16 ms  180.211.200.1
  8    15 ms    11 ms    11 ms  123.49.13.94
  9    91 ms    91 ms    81 ms  203.208.174.73
 10    67 ms    66 ms    67 ms  203.208.171.205
 11    99 ms    68 ms    98 ms  203.208.152.74
 12   100 ms   100 ms    99 ms  203.208.152.6
 13    98 ms    98 ms    99 ms  203.208.152.194
 14    99 ms   100 ms   100 ms  203.208.152.6
 15   106 ms   115 ms   100 ms  203.208.152.194
 16   100 ms   156 ms   101 ms  129.250.3.10
 17   173 ms   102 ms   169 ms  61.213.162.174
 18   157 ms   166 ms   150 ms  129.250.4.114
 19   156 ms     *        *     61.213.162.174
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

 

Tracing route to 199.85.127.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    <1 ms    <1 ms     1 ms  192.168.1.1
  3    19 ms    10 ms    10 ms  180.211.175.1
  4    16 ms    12 ms    19 ms  180.211.168.1
  5    17 ms    15 ms    15 ms  180.211.130.153
  6    11 ms    11 ms    10 ms  180.211.130.134
  7    17 ms    16 ms    15 ms  180.211.200.1
  8    12 ms    12 ms    12 ms  123.49.13.94
  9    67 ms    67 ms    66 ms  203.208.174.73
 10    67 ms    67 ms    66 ms  203.208.183.81
 11   249 ms   255 ms   248 ms  203.208.178.206
 12   258 ms   270 ms   258 ms  216.221.157.157
 13     *        *        *     Request timed out.
 14     *      298 ms   298 ms  129.250.4.118
 15   257 ms   260 ms   255 ms  140.174.21.114
 16     *        *        *     Request timed out.
 17   261 ms   261 ms     *     199.85.127.10
 18   257 ms   252 ms   256 ms  199.85.127.10

Trace complete.

 

 

Pinging 199.85.126.10 with 32 bytes of data&colon;
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

 

 

Pinging 199.85.127.10 with 32 bytes of data&colon;
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51
Reply from 199.85.127.10: bytes=32 time=254ms TTL=49
Reply from 199.85.127.10: bytes=32 time=248ms TTL=51
Reply from 199.85.127.10: bytes=32 time=250ms TTL=49
Request timed out.
Reply from 199.85.127.10: bytes=32 time=262ms TTL=49
Reply from 199.85.127.10: bytes=32 time=253ms TTL=51
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=258ms TTL=49
Reply from 199.85.127.10: bytes=32 time=255ms TTL=49
Reply from 199.85.127.10: bytes=32 time=246ms TTL=49
Reply from 199.85.127.10: bytes=32 time=269ms TTL=49
Reply from 199.85.127.10: bytes=32 time=270ms TTL=49
Reply from 199.85.127.10: bytes=32 time=239ms TTL=49
Request timed out.
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=276ms TTL=49
Reply from 199.85.127.10: bytes=32 time=237ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=49
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51

 

 

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I have Norton Utilities 16. A few days ago the dashboard stopped working. The status is always LOW

January 12, 2014, 6:14 am
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I have Norton Utilities 16.  A few days ago the dashboard stopped working. The status is always LOW even when I do the requested action.  I uninstalled and reinstalled and used Smart Update. Same problem.

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Norton DNS

January 12, 2014, 7:06 am
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199.85.126.10 Not Working & 199.85.127.10 Working but Disturbing.

 

 

 

Tracing route to 199.85.126.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3     9 ms     9 ms     9 ms  180.211.175.1
  4    13 ms    12 ms    12 ms  180.211.168.1
  5    17 ms    15 ms    17 ms  180.211.130.153
  6    11 ms    17 ms    11 ms  180.211.130.134
  7    17 ms    16 ms    16 ms  180.211.200.1
  8    15 ms    11 ms    11 ms  123.49.13.94
  9    91 ms    91 ms    81 ms  203.208.174.73
 10    67 ms    66 ms    67 ms  203.208.171.205
 11    99 ms    68 ms    98 ms  203.208.152.74
 12   100 ms   100 ms    99 ms  203.208.152.6
 13    98 ms    98 ms    99 ms  203.208.152.194
 14    99 ms   100 ms   100 ms  203.208.152.6
 15   106 ms   115 ms   100 ms  203.208.152.194
 16   100 ms   156 ms   101 ms  129.250.3.10
 17   173 ms   102 ms   169 ms  61.213.162.174
 18   157 ms   166 ms   150 ms  129.250.4.114
 19   156 ms     *        *     61.213.162.174
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

 

Tracing route to 199.85.127.10 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    <1 ms    <1 ms     1 ms  192.168.1.1
  3    19 ms    10 ms    10 ms  180.211.175.1
  4    16 ms    12 ms    19 ms  180.211.168.1
  5    17 ms    15 ms    15 ms  180.211.130.153
  6    11 ms    11 ms    10 ms  180.211.130.134
  7    17 ms    16 ms    15 ms  180.211.200.1
  8    12 ms    12 ms    12 ms  123.49.13.94
  9    67 ms    67 ms    66 ms  203.208.174.73
 10    67 ms    67 ms    66 ms  203.208.183.81
 11   249 ms   255 ms   248 ms  203.208.178.206
 12   258 ms   270 ms   258 ms  216.221.157.157
 13     *        *        *     Request timed out.
 14     *      298 ms   298 ms  129.250.4.118
 15   257 ms   260 ms   255 ms  140.174.21.114
 16     *        *        *     Request timed out.
 17   261 ms   261 ms     *     199.85.127.10
 18   257 ms   252 ms   256 ms  199.85.127.10

Trace complete.

 

 

Pinging 199.85.126.10 with 32 bytes of data&colon;
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

 

 

Pinging 199.85.127.10 with 32 bytes of data&colon;
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51
Reply from 199.85.127.10: bytes=32 time=254ms TTL=49
Reply from 199.85.127.10: bytes=32 time=248ms TTL=51
Reply from 199.85.127.10: bytes=32 time=250ms TTL=49
Request timed out.
Reply from 199.85.127.10: bytes=32 time=262ms TTL=49
Reply from 199.85.127.10: bytes=32 time=253ms TTL=51
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=258ms TTL=49
Reply from 199.85.127.10: bytes=32 time=255ms TTL=49
Reply from 199.85.127.10: bytes=32 time=246ms TTL=49
Reply from 199.85.127.10: bytes=32 time=269ms TTL=49
Reply from 199.85.127.10: bytes=32 time=270ms TTL=49
Reply from 199.85.127.10: bytes=32 time=239ms TTL=49
Request timed out.
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=51
Reply from 199.85.127.10: bytes=32 time=248ms TTL=49
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=256ms TTL=51
Reply from 199.85.127.10: bytes=32 time=276ms TTL=49
Reply from 199.85.127.10: bytes=32 time=237ms TTL=51
Reply from 199.85.127.10: bytes=32 time=260ms TTL=51
Request timed out.
Reply from 199.85.127.10: bytes=32 time=264ms TTL=49
Reply from 199.85.127.10: bytes=32 time=254ms TTL=51

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Re: Norton DNS

January 12, 2014, 11:20 am
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Are you having trouble accessing web pages? Why did you need to check your DNS settings?

 

Your tracerts show the two addresses were being addresses by different routes (servers), which is how things are designed. There may be a problem with one of the servers between your computer and the first DNS server, therefore the secondary DNS server is called on.

 

 

 

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Re: Norton DNS

January 12, 2014, 11:25 am
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Tracerts and pings do not necessarily translate to problems with the DNS.

 

Are you able to access web sites? If so, the DNS system is working. If not, how did you get here?

 

 

 

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Re: How Does The Norton Utilities 16 Licence Agreement Work Now?

January 12, 2014, 11:32 am
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Terrytubby wrote:

Thanks for that.

 

I had a feeling it was going to be that way, as per NU15 I have, but because you had to now "activate" it, I wondered if the situation had changed.

Unfortunately, the world we live in, and the people in it, have caused software companies to have to add 'activation' features to protect themselves from 'sharing'.

 

 

 

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Re: I have Norton Utilities 16. A few days ago the dashboard stopped working. The status is always

January 12, 2014, 11:38 am
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I just checked on my system, and all seems to work fine.

 

What version is showing for your NU 16? Click on Help - About.

 

What operating system and service pack are you using?

 

Are you running NU as Administrator?

 

 

 

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No purge option available on the "File Actions" menu in online backup management.

January 12, 2014, 3:39 pm
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I want to delete one backup and change the size of two others. There is no purge option.

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How to stop nu16 from erasing restore points

January 11, 2014, 10:00 am
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How do I stop NU16 from erasing restore points in windows 7

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Re: How to stop nu16 from erasing restore points

January 12, 2014, 6:54 am
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No purge option available on the "File Actions" menu in online backup management.

January 12, 2014, 3:39 pm
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Post moved to "Norton Online Backup" board for better exposure.
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NU16 Level 2 support: How long is the typical wait time for L2 support through chat?

January 13, 2014, 3:22 pm
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Twice I have had the same problem with NU16 referred up the chain to level 2 support. Twice I have been waiting for a response for more than an hour with no evidence that the molve is even in progress. The last notation on the  remote control window is: transfering session to another technician - remote control session with xxxx has stopped.

 

How much longer should I wait (at this point in this session I have been waiting for nearly two hours)?

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Re: NU16 Level 2 support: How long is the typical wait time for L2 support through chat?

January 13, 2014, 4:41 pm
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Hi Jim,

 

I can't answer your question, but perhaps someone here can help.  If you can provide as much information as possible and include your version of Windows and anything else that could be relevant it will help us to help you.

 

Thanks!

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issues not repaired

January 14, 2014, 4:14 am
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I selected the registry scan for performance.  The results were that there was 1 issue found and the issue was ignored.  Therefore it was not repaired.  The results showed "Number of issues repaired:  0".  Why wasn't this repaired?  Please see attachment.

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Re: Utilities 16 and SSD's

January 14, 2014, 4:48 am
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Please see the screen grab below (system drive is SSD) - It does'nt.

 

NU.jpg

 

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Re: Norton DNS Check website no longer works correctly.

January 14, 2014, 11:52 am
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Yes. T
Madeline wrote:

You've marked this 'solved' and it may be for you since you've had your query answered, but the situation hasn't actually been resolved yet, as the test site still tells you that 'Your computer is not currently using Norton DNS'.

 

Madeline

Hi. Yes, you are right. The Norton DNS Check page still does not work but my question was answered.
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Spayware smears HD videos and games,deforming 3D

January 14, 2014, 12:40 pm
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Expertson several occasions Iremoved theproblemforlarge sums.Problemisalwaysaftermonths later.AVGantivirusfinds aproblembut shortlyafterwardsto ruinhdd.Norton antivirus not identified problem. Have exhaustedallpossibilities for removing.Procesor intel i3,8gb ram, windows prof. 7 64bit,asus GTX 560ti,W. digital 1 trb, 64mb cache.

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