Thanks,peterweb. The link you provided did the trick.
The screen shot below displays the error that I encountered when I tried to change the password via the other account manager (see link in my earlier post). And no, refreshing the page as the instructions stated didn't help. Since I encountered this same error for three consecutive days, I'm assuming it's not due to some temporary glitch.
Hmm...just noticed they replaced the image I posted earlier of the error with that of a yellow triangle. I guess they did that for security reasons?
Glad you got things working.
The yellow triangle is just a placeholder for your image until a moderator approves the image.
Now I see the error message, it looks like it may have just been a temporary issue with the web page for Norton Management. It may have worked for you had you gone back the next day.
I installed Norton 360 on one pc, tried installing on 2nd pc. 2pc froze up, never got Norton installed due to pc freezing up. Pc won't do anything after rebooting/system restore.
Trying to install 360 Multi-Device on a Kindle Fire HD. getting redirected to Google play which isn't compatible with Kindle, what next?
thomasr1950 wrote:I installed Norton 360 on one pc, tried installing on 2nd pc. 2pc froze up, never got Norton installed due to pc freezing up. Pc won't do anything after rebooting/system restore.
Hi,
What security software was previously installed on that system? How was it removed? Have you tried using the OS installation CD to do a startup repair on that system?
Keep is posted
Run Smart Update and get the most recent version of the program ... I did a clean install with this and the Dashboard is working properly for me ... on Windows 8.1. Run a manual defrag!
Seems like the new IP's are not acting as authoratative servers for my local cache dns servers when I try and set up forwarding to the 199.85.126.30 or 199.85.127.30 IP's. (The old IP's worked) I can change my local PC dns and use the new IP's successfuly, but I have a split dns that requires me to run my own small dns servers.
Why the significant change and lack of communication to the community. I work at a non-profit which falls within your allowed business model for using Norton DNS. If you are trying to prevent business's that fall outside of what you intend to provide service for, then at least give those of us who really do qualify as a small business or non-profit a chance to use the service as it was orginally setup.
I have a laptop hard drive connected via USB, disk doctor does not see it, what am I doing incorrectly?
The drive has been acting up in another laptop and now is not bootable. Wanted to see if Disk Doctor can find something wrong with it. Help!
Can you see the drive in Windows Explorer?
If so, right click it and click on Properties > Tools > Check Now and place a tick in both boxes, then click Start. Let that run through until it finishes. It can take several hours for larger drives so you may want to run it when you won't be using your system, like over night.
Instructions for Windows 7.
It says the drive needs to be formatted. It had 40GB of 300GB on it when it started having problems. The old disk doctor had tools to look at the master boot record and rebuild the file system....how does the new disk doctor do that? The drive still has all the data on it, I would like to recover it if possible, suggestions?
The older versions used to use a type of "undelete".
The new versions have an actual file recovery program but it's not going to work very well, or if at all using a USB connection.
Any data recovery program that scans the drive on a sector by sector level needs direct BIOS support to the drive and USB does not provide that because it's almost all software driven.
Can you explain what happened?
Do you feel the drive is still in good working condition or was the hard drive going bad for a while with bad sectors and other problems.
Or did you maybe just "loose" access to the drive after a crash or other something?
Dave
Never had an issue leading up to the laptop not booting. Shutdown one night and it was non-bootable the next. Booted to an old Symantec Works recovery CD on that laptop, ran tests on it, said everything passed. Didn't have access to disk doctor on that laptop. Tried XP recovery CD and that is when the laptop said the drive was only 10MB. Downloaded Norton Utilities on my other Vista laptop, now it says the drive needs to be formatted. It is a 300GB WD Scorpion Blue, about 18 months old.
Thanks,
Rusty
I would suggest you need to map the external drive to the laptop with Norton Utilities on it. Then you should be able to run the utilities on it.
Thanks. I put drive back in old laptop, booted up old copy of Symantec Recovery CD. How do I rebuild old partion manually? It is a WD 320 MB scorpio blue. Searching Western Digital, it just gives me the number of total sectors for this drive...I did find an old version of Disk Doctor on this CD, have it manually searching drive for DOS partions, I believe it was previously formatted NTFS...I believe the data is still on the drive, so still trying to manually get it working to then backup data...any help is appreciated!
From the Norton 360 Multi Device system requirements
Operating Systems Supported
Have you tried going to the Amazon App store and searching for Norton 360? That will take you to the Norton Mobile Security for Kindle app. This should be the app you should install and try to activate with the key from 360 MD.
You cannot install the actual 360 program on tablets or smart phones.
I am not by any means a recovery expert, so I will not try to give you advise on that part of your question.
How did you lose access to the drive? If not a physical problem with the drive, it could be a malware issue that is locking you out of your access to the drive.
I would suggest you sign up at one of the free Malware Removal sites below. They are also able to work through Windows issues. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.
http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
Please wait, we have not even determined there is an infection
I really don't think there is.
Give me about a half hour and I'll post a suggestiion, I just got to work here and need to make sure everything is OK
Dave
What does it mean by Norton Antivirus wihout Antispyware?
If you choose to do this, it has to be at your own risk because I can't see the system.
However, no changes are made until the very last step so you can stop any time or not apply the last step and nothing will be changed.
Many years ago I actually spent a lot of time with data recovery and partition recovery. I only stopped when more robust backup and imaging programs came along but back in the days of early NTFS and FAT32 it was rather common for people to loose entire partitions.
Thats what I think may have happened here, the way you describe what happened and windows saying it needs to be formatted and it's the wrong size sure sounds like you lost or corrupted the partition table and\or MBR.
This is what I would try because if this is what happened, all that needs to be done is to replace the 2 partition boundries exactly where they were before and all your data may just "reappear".
I have suggested this to 4 people here but I can't seem to find 2 of the posts, I can only find this one:
But I'll try to copy it all here because your situation is a little different than that other post.
You will need to have the bad drive installed in the laptop it came from, for best results don't try this over USB,
On your working system go here and download the free bootable CD for partition wizzard home edition.
http://www.partitionwizard.com/download.html
Burn that ISO to a CD and boot the laptop with the bad drive in it.
When you boot the system it will look like this:
When I made these screen shots I had 2 drives attached, your only going to have one.
Try to make a note of what it looks like. It may show all unallocated, one small "phantom" partition and the rest unallocated, etc.
Then like I show above, click Wizzard > Partition Recovery Wizzard
Then you get a screen like this:
You only have one drive, so select the only drive showing.
Next screen I don't have a picture of but it asks if you want to do a quick scan or full scan, quick scan should be fine.
Then you get tis screen:
The screen above is the important one.
When I made this I simply deleted my partition so it only shows one possible configuration because I only had the partition boundries set in one position since the drive was first partitioned.
You may see at least 2 different configurations, maybe more.
DO NOT check any boxes on the left at this time.
Repeat, DO not check any boxes yet.
For XP, the starting LBA is usually 63 because XP creates cylinder aligned partitions.
What I don't know is how many partitions the drive had before. It's very common for preinstalled systems to have multiple partitions. It usually never has one partition unless the user installed XP themselves.
Look for a line that has 63 under the "starting LBA" and wihout checking the box, double click the line
Just like where my cursor is pointing at the line, double click it.
You then get a screen like this:
When you double click on a line, your "viewing" the partition "through" that suggested configuration.
You have not made any changes yet but your using those partition boundies to "see" the partition.
In my screen shot above, everything looks good so I know it is correct.
If it was incorect, it would apprear empty, or look like "gibberish" or unreadable like it's the wrong language.
If it is not correct, close the screen and pick another line to try.
IF and only if you find a line that everything looks good, you may chek the box on the left and click finish.
If your unsure about anything then just click cancel.
Best of luck
Dave
