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Re: Activation Code

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Hi,

 

In case you aren't aware, most of us here are customers just like yourself.  Symantec Employees have their name in bold red.  Since we can't access your account, that is why I suggested you contact Customer Support as above.

 

www.norton.com/chat

 

The only other option you may have (that I know of) is if you can sign in to your Norton Account  -  https://account.norton.com/amsweb/default.do  -  and go to the View Order History link at the bottom of the page, you may see NU14 listed there.  I would hope that if you download from there you get a pre-activated copy.  If that doesn't work, then sorry, I'm all out of ideas.


Re: Norton Power Eraser

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Thanks for those links, I've already tried my luck with one of them, no response yet though, just in case it helps anybody else I'll post any solutions I'll get :)


T.

Re: Norton Power Eraser

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Hi,

All of the sites are busy so give them some time. I think most say that they will respond within 48 hours.

Keep us posted

NU 16 windows are approx. 5" H x 9" W and contents illegible.

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There is no Maximize command in the upper right corner.  I found no option in Settings to adjust main window size.  I cannot drag & drop the windows borders to form larger windows.  How do I enlarge all main windows to view contents?

Re: NU 16 windows are approx. 5" H x 9" W and contents illegible.

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As the display window for NU is fixed, it is formatted to fit all the information within the allotted space. There should not be more information than will fit in that window, except for being in a window with scroll bars.

 

There is no way to resize the window for NU 16. If you are having trouble with legibility of the contents, you may have some issue with your video driver. You can try going into Device Manager using a Windows account with admin privilidges, right click on the Display Adapter entry, and click on Uninstall. Then restart your computer and Windows will reinstall the video drivers.

 

 

 

Re: Norton Power Eraser

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In addition to what Dick has noted, those sites are 'staffed' by volunteers, just like here. So the response times can be a little longer.

 

 

 

Re: NU not defrag multiple drives

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Well, that's how it is supposed to work. However, it has been my experience that every once in awhile, it is necessary to do a complete manual defrag at boot. NU 16 has also asked me to do a manual defrag on up to three of my drives at one time. I did not turn off auto-defrag, but the program evidentially found some reason for me to run defrag manually on those three drives. This request has occured about 3 times; sometimes on only C: Drive, sometimes on 2 drives.

 

Even if the program does not ask me to run a manual defrag, over time the auto-defrag just doesn't keep up. I can analyze a drive after a couple of weeks, and the block chart has no green blocks for directories or files on it. This would, I think, indicate that the drive was no longer in its best defrag condition. So I run a manual at boot. .

 

It would be great to defrag all drives during one single re-boot as we used to be able to do in previous versions of NU. Why has Norton taken away a good option that worked great? I would like to have this feature back. Is that possible?

 

Note, NU 16 is, in my opinion a big step backward. The UI is difficult to discern and on the dashboard, the indicator will not go over 50%. I will run every function manually and still it shows I'm only 50% optimized. I'm looking for another utility program - that is unless Norton gets this version to work as well as version 15 did. Come on, admit it, version 16 is full of bugs.

Re: NU not defrag multiple drives

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While I can understand your points about disk defragging in NU16, if you have a license for NU15 there is nothing stopping you uninstalling NU16 and re-installing NU15.  Of course NU15 is not compatible with Windows 8/8.1.

 

www.norton.com/nu15


Re: Error #88 unable to find correct drive - Partition Magic 6.0

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Thanks to all who responded.  I finally got PM 6.0 to return by successfully making "Control key" for safe mode start to work.  I ran a virus protection program, and have restarted the PC a couple of times by rebooting.  I have yet to turn off via power switch.  Obviously I am a novice PC person, but my intuition suggests that the problem involved the "start-up" of the PC and not necessarily the partition program.  Is there something or somewhere else I should be checking??    Thanks

Re: NU not defrag multiple drives

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One other point to note.

 

With the current drive technology and the way that Windows and NTFS handle the data on the drives, defragging does not offer the performance increases that it used to on loder systems. It would probably only show up on a performance diagnostic program, and then only in increments that you would probably not be able to detect in the real world.

 

In fact, many system files are deliberately broken up by the NTFS system for better performance.

 

 

 

 

Re: Error #88 unable to find correct drive - Partition Magic 6.0

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DaveH wrote:

Dick, Powerquest was bought by Symantec.along with Partition Magic and Drive Image.

Drive Image became the consumer version of Ghost.


DaveH,

Thanks for the information. I continue to learn from you.

NPE dual boot Ubuntu

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My computer dual-boots Windows 7 and Ubuntu 14.04. After running NPE (Norton Power Eraser) on Windows 7, I can no longer boot Ubuntu.

 

I have gone into Ubuntu Recovery and restored Grub, but it did not help. Trying to boot Ubuntu just gives me a blcking cursor on a black screen.

 

What has NPE changed in the boot loader that would cause this?

Re: NPE dual boot Ubuntu

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apater wrote:

My computer dual-boots Windows 7 and Ubuntu 14.04. After running NPE (Norton Power Eraser) on Windows 7, I can no longer boot Ubuntu.

 

I have gone into Ubuntu Recovery and restored Grub, but it did not help. Trying to boot Ubuntu just gives me a blcking cursor on a black screen.

 

What has NPE changed in the boot loader that would cause this?


Welcome,

I don't know what was changed but NPE has a log of the changes that you can restore to reverse what it did.

Keep us posted

Re: NU 16 windows are approx. 5" H x 9" W and contents illegible.

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rwcopp

 

Could you clarify what was the solution for you? Was it just knowing the windows cannot be resized, or did you have to reinstall the video drivers?

 

This can help other users wiith the same problem.

 

 

 

Re: NPE dual boot Ubuntu

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If you just run NPE again, you will see an option to restore previous changes. Click that and see what happens.

 

 

 

 


My Norton online backup has not worked for a week. Says in red, "computer not online."

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I had my computer worked on about 2 wks ago because I had  a malfunction. Had not thought to ck my online backup until tonight. Now I see a message that my computer is not online; no backup since Feb25. I looked at some suggestions in forum. Went back in, added computer; rebooted, but message still there and nothing happening. Any suggestions? Help please.

Thanks, Joy

Re: My Norton online backup has not worked for a week. Says in red, "computer not online."

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Are you referring to Norton 360 backup, or the separate Norton Online Backup feature?

 

What work was done on your computer?

 

 

 

Re: My Norton online backup has not worked for a week. Says in red, "computer not online."

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My Norton Online Backup is not working. My 360 works fine.

 

I was getting an error message that I couldn't get rid of, so my tech ran some malware and virus programs and cleaned it up. Nothing new was added. All programs still work fine, EXCEPT my online backup.  Red note says computer if offline.

Hello NU

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Glad to see NU come back.

 

Was using NU back with Nuts and Bolts, 10 years ago. I really hated what happened to the api since then..

so many resources, such sloppy coding just to make it look pretty and have more control

 

Anyway. I want to say I see this version a step in the right direction. It still sucks..

 

1) main interface is not optimized.. you have all these links to the tools and features all over the place, as text.. really hard to read

 

2) u can't run disk defrag and speed disk as shortcut.

 

3) no customization, on what to install and how. I would like to be able to remove everything I dont want.. like scheduling, live updates.. everything that might take from my resources.

Re: Hello NU

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gruia wrote:

Glad to see NU come back.

 

Was using NU back with Nuts and Bolts, 10 years ago. I really hated what happened to the api since then..

so many resources, such sloppy coding just to make it look pretty and have more control

 

Anyway. I want to say I see this version a step in the right direction. It still sucks..

 

1) main interface is not optimized.. you have all these links to the tools and features all over the place, as text.. really hard to read

 

2) u can't run disk defrag and speed disk as shortcut.

 

3) no customization, on what to install and how. I would like to be able to remove everything I dont want.. like scheduling, live updates.. everything that might take from my resources.


Welcome,

Good suggestions. I'm going to ask one of the moderators to move this to the product suggestion forum where it will get better exposure

Thanks for posting

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