Your first image shows over 60 items removed. Then the second image shows a red X beside Internet Explorer and then the 2 items you see.
It is possible that between your first scan and your disabling IE, that some program that uses IE was running? You then disabled IE and ran another scan.
It is possible that as IE is disabled, any settings or stored information is blocked from any access. Including deletion by utilities.
Today, I ran everything I could run in Norton 360, then clicked on Norton Utilities 16, and amazed it burst into life and all seems to be ok, so, many thanks.
KMBBranding wrote:Today, I ran everything I could run in Norton 360, then clicked on Norton Utilities 16, and amazed it burst into life and all seems to be ok, so, many thanks.
Glad to hear all is well.:smileyhappy:
Getting everything up to date and then rebooting, sometimes a cold boot can solve what appear to be a host of problems. Dumb machines just don't do things logically :smileysad:
Hi all,
Recently I've learned of two factor authenication (2FA) for Norton products so I decided to go ahead with it.
The setup was painless. But here's the strange part:
When I went to login with Norton Management (webpage login) I type in my email and password as usual and expected to see the gate page for the 2FA code but instead it went straight for the home page on Norton Management.
I then logged out and went back to login.norton.com to see if 2FA was working. Everything is fine. No computers or mobiles are listed as trusted and have 2 forms of verification.
I then tried logging in with mynortonaccount.com and that works.
Logged into management a second time and no 2FA was present.
Am I missing something?
Hi Nikhil,
I decided to reset everything and see if that does anything.
This is what I did and done previously:
Logged in via login.norton.com
My options are VIP access (desktop) and phone text. I don't have a smartphone yet so mobile app is out.
Installed the desktop app, input the credential id and 6 digit code.
Input my phone number and received a text message with another code.
Nothing listed as trusted and 2FA is clearly stated as ON.
Tried a few other things like downloading a fresh VIP desktop app.
Switching the phone text to default.
The results are still the same. Norton Management bypasses the 2FA code. Login.norton.com and mynortonaccount.com require the code.
Methinks there is a glitch or something with the desktop app and management not playing nicely.
1) For logins that ask for the code, the phone text option is available (assuming phone text is an active option)
2) Reinstalling the desktop app does reset the cred id, you need to select to wipe everything. Best that you wipe 2FA off your account first.
3) Tried that without a full wipe. Doesn't work.
4) Tried that and the phone text as default. Both don't work.
5) I never have this selected for anything.
6) Firefox is my main, Chrome is my backup. Nothing changed using Chrome.
Nothing works. Every time I log into management, it always bypasses the code.
At this stage, it appears Norton Management isn't connected with 2FA or that it's bugged in some way.
Nikhil, when you log in to Norton Management, does it ask you for a code?
Perhaps going through the steps I took (outlined above), maybe you could replicate the problem.
Lately there has been a massive spam campagn that has flooded the norton safe web, and appear to be one user with many accounts or several users. They go to the ratings of sites that they disagree with, and give false bad ratings to make the sites look like they are all dangerous. I have reported abuse and nothing has happened and more and more sites are being affected by this campaign. Below is some of the information. I wonder how quickly someone can a) erase the spam and reverse the bad ratings, and b) ban the users permanently.
Some of the sites affected by spam
https://safeweb.norton.com/report/show_mobile?name=atheists.org
https://safeweb.norton.com/report/show_mobile?name=atheistalliance.org
https://safeweb.norton.com/report/show_mobile?name=infidels.org
http://safeweb.norton.com/report/show_mobile?name=jaclynglenn.com
http://safeweb.norton.com/report/show_mobile?name=richarddawkins.net
https://safeweb.norton.com/report/show_mobile?name=faculty.asu.edu
https://safeweb.norton.com/report/show_mobile?name=hawking.org.uk
Some of the spammers:
Jw.org (this is a user name not a site)
Angelina Best
Nida S
uamairmuhammaf
Raja patel
peterweb wrote:Your first image shows over 60 items removed. Then the second image shows a red X beside Internet Explorer and then the 2 items you see.
It is possible that between your first scan and your disabling IE, that some program that uses IE was running? You then disabled IE and ran another scan.
It is possible that as IE is disabled, any settings or stored information is blocked from any access. Including deletion by utilities.
Internet Explorer has been disabled on my laptop for over a year. I DID NOT DISABLE IT BETWEEN SCANS. This is my whole issue. IF IE IS DISABLED WHY ARE THESE HERE AND WHY ARE 2 ALWAYS LEFT?
I am not an idiot. I did not just make this up for something to do or to get your attention. I ran the scan and snagged the screenshot. Once it was finished scanning I scan again - immediately and snagged another screenshot.
I'm running Norton Internet Security (21.2.0.38) and have the same problem, but can't find this privacy setting there.
How do I solve it for NIS?
(It is very disturbing to have your browser shut down by brute force when you are in the middle of a bank transaction etc.)
Engztrom wrote:I'm running Norton Internet Security (21.2.0.38) and have the same problem, but can't find this privacy setting there.
How do I solve it for NIS?
(It is very disturbing to have your browser shut down by brute force when you are in the middle of a bank transaction etc.)
Do you have Norton Utilities installed on your computer? This thread deals with that Norton product.
If you feel you have an issue with your Norton Internet Security, you should post here.
RMeadowhawk wrote:
Internet Explorer has been disabled on my laptop for over a year. I DID NOT DISABLE IT BETWEEN SCANS. This is my whole issue. IF IE IS DISABLED WHY ARE THESE HERE AND WHY ARE 2 ALWAYS LEFT?
I am not an idiot. I did not just make this up for something to do or to get your attention. I ran the scan and snagged the screenshot. Once it was finished scanning I scan again - immediately and snagged another screenshot.
You have to remember that we are trying to help the users here with no knowledge of the users experience with computers. We help those that have just bought their first computer, and those, apparently like yourself that have advanced knowledge and experience with computers. We do not know from a written post which category a user is in.
Your initial post said nothing about having IE disabled for over a year, so I asked the question I did.
From the NU UI, click on Settings, and then on Privacy link on the left. Then click on the View Log Files. This may show what is being detected each time. Then you may be able to resolve the mystery.
Not sure how you are defining spam. I checked a few of the sites, and the comments were someone's opinion on the content on the site.
The purpose of Safe Web is to notify users whether a site is safe to visit, not whether they will like the content on the site.
Did you ever get Norton Management to offer the 2FA? I cannot see anywhere to set that up. The only Norton site I have seen to use 2FA is the Norton Zone site.
That's the very problem I am trying to get around - Norton Management does not offer or ask for the code. There may be others that I am not aware of.
When I setup 2FA for anything, I expect it to apply to ALL related accounts. When I setup 2FA with Google, it applies to gmail, play store, maps etc. When I setup 2FA with Battle.net, it applies to all games, forum account and Blizzard store.
When I setup 2FA for Norton, why does it seem to not apply to all products?
andysmith wrote:That's the very problem I am trying to get around - Norton Management does not offer or ask for the code. There may be others that I am not aware of.
When I setup 2FA for anything, I expect it to apply to ALL related accounts. When I setup 2FA with Google, it applies to gmail, play store, maps etc. When I setup 2FA with Battle.net, it applies to all games, forum account and Blizzard store.
When I setup 2FA for Norton, why does it seem to not apply to all products?
I cannot answer for Norton, but it could be that the Norton Zone has been set up for business users, (as well as home users), and thus they decided they needed the added security at login.
The other Norton sites are for home users, and may be deemed not as needy of the extra security.
Maybe you should post as a suggestion in the Product Suggestions board.
I've made a post in the suggestion forum in an existing thread but I have doubts Norton will follow up on that.
I just find it mind boggling that 2FA seemingly only applies to a select number of Norton products.