Plus I'm running it via Norton 360 V.21.3.0.12
NPE version is 4.3.0.13
NPE version is 4.3.0.13
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Re: Norton Power Eraser
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Re: Norton Power Eraser
I have also just remembered that when saying restored Internet connection, it also said something about Symantec connection (something along those lines anyway)
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End to Anti-Theft
Greetings,
I received an email from Norton saying that "Intel has chosen to discontinue its Intel Anti-Theft functionality", and that "Intel Anti-Theft functionality" will stop in May 2015. What does the Intel Anti-Theft functionality do? Does this also affect LoJack?
Thanks,
Shane.
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Re: Norton Power Eraser
I'm still having the problem. The same message appears, however, now when I press continue the scan runs without any problems. The problems returns when I turn my computer on and run a scan though
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Re: Norton Power Eraser
What problem were you trying to solve by running NPE?
Did you run a full system scan with 360 before trying NPE?
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Re: End to Anti-Theft
It sounds like this is a hardware decision the Intel is making regarding their chipsets. If the hardware is not there, it makes it impossible for programs to provide the functionality.
If the functionality from Intel is being discontinued for existing hardware, there is probably nothing that can be done.
You would have to ask LoJack what it means for their program.
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Re: Norton Power Eraser
I have run a full system scan. I don't suspect any malware on my laptop. I just like to occasionally run NPE to double check
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I have been doing my N360 backups on an external 1tb hard drive It is now full .What now ?pl?
Hi ,I,been doing all my N360 backups on a Seagate External Hard Drive . It is now full , I have terminal Ovarian Cancer and need fairly simple ideas or a program to either delete unneeded files /folders or do I try to compress them . I'm not really well enough to figure this out ? Also does my Norton 360 have a program that sorts out duplicate programs I may have downloaded please ? I will be renewing shortly but would like help to sort this out please
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Re: Norton Power Eraser
I just like to know that it's working. The problem is continuing. Sometimes it works, sometimes it doesn't. Is this some sort of server connection issue?
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I have been doing my N360 backups on an external 1tb hard drive It is now full .What now ?pl?
This post has been moved to "Norton 360" board for better exposure.
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Elimination of support for Norton Utilities 14.0 made by owned copy of Utilities 14.5 useless
After reading the following memo from Tony Weiss:
End of Support for Norton Utilities 14- edited
Q. Will I still be able to install Norton Utilities 14 on other machines?
- Yes, as long as you have an NU14 activation code and the NU14 installation file
Well for me, this statement did not turn out to be accurate. I tried to install Utilities 14.5 to my new Win7 laptop but received messages that the Product Key was invalid. I then began a journey through you support services. First I spent about an hour on the chat line where they opened a case and they told me they could not help. They attempted to forward me to another department but could not, so they gave me the support phone number. I then spent 1 hour on hold and finally got someone in your India call center who said I had to pay to upgrade to Utilities 16 which does not match with your memo that my version 14.5 should still work as along as I have the install disk and the valid Product Key. He attempted to find his manager but could not locate anyone and could not provide a solution and told me to skip phone support and use this forum. I am about 3-4 hours into trying to get this fixed without buying an upgrade since I already own the software but so far nobody can help. All I need is my Product Key enabled so I can use the 3 seats I already own on my machines which is clearly a valid request based upon what you state in your posting. Please help out. Case number XXXXXXXX.
[Edit: Masked the Case ID to conform with the Participation Guidelines and Terms of Service]
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Re: Elimination of support for Norton Utilities 14.0 made by owned copy of Utilities 14.5 useless
Hi,
I am sorry to hear of the trouble you're having. I am surprised that Customer Support directed you here to the norton Community to get this solved. This is basically a user to user support forum and we don't have access to your Norton account details. Symantec employees have their name in red.
I will bring this to the attention of a Symantec employee to see if they can look in to it for you.
In the mean time, can you check that you are entering the Product Key correctly. From memory, the NU14 Product Key is Case sensitive, so you need to use capital letters.
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Re: Norton Power Eraser will not run
Hi DJMChicago,
Can you please try download latest NPE BETA version and see if the error occurs?
Below is the link to download latest Beta version
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Re: NPE ran once will not run now, Windows 7, INS. Get "Non specific error" 0x8004005,0.
Hi vgatesr
Can you please try download latest NPE BETA version and see if the error occurs?
Below is the link to download latest Beta version
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Re: Norton Power Eraser
I've reinstalled Norton using Norton removal tool. The problem continues to happen
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Re: Norton Power Eraser
It seems there is a new beta of NPE. Maybe that will solve your problems.
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Re: Norton Power Eraser
Think it's definitely a server issue of somebody. I now cannot connect to Norton insight server. Both computers having that issue. The other computer's NPE was working fine and now it isn't working either
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Re: Norton Power Eraser
Have you restarted your router and modem lately?
Your error message from the original post mentions the hosts file. I know of it, but know nothing about how it works other than it can affect your access to internet sites. Have you modified the hosts file, or used some utility to do it? If so, try to revert to a basic hosts file and test internet access.
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Re: Norton Power Eraser
As of this minute, NPE is able to run and complete the scan (I will check it again tomorrow). The problem now is that NPE is getting stuck on 'Checking for new version' screen. This doesn't happen everytime. Based on a quick search on here it seems like it could be server connection issues
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Re: Norton Power Eraser
But what about my question about your hosts file? If NPE is having trouble checking for a newer version, it could be an entry in your hosts file that is interfering with internet access to the servers.
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